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Frequently asked questions

Use the FAQ section to answer your customers' most frequent questions.

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Do you ship overseas?

Yes, we ship all over the world. Free shipping. We run discounts and promotions all year, so stay tuned for exclusive deals.

How long will it take to get my orders?

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Can I return my orde?

If the product does not meet your expectations, you can return the product within 30 days after receiving the product and get a full refund of the product cost (the shipping fee is not refundable, and you will be responsible for the return shipping fee).

Can I cancel/changing my order after it is placed?

Because I will process the order as soon as I receive it, there is no guarantee that your order can be cancelled. You can contact me as soon as possible to confirm whether the order is being processed. If not, I will change the order for you within 24 hours.

What if my item arrives broken?

We would be happy to send you a replacement if your item was damaged in transit. Please send a photo of your broken item within 14 days of delivery. Once we receive the photo we will be able to send a replacement.
If the item that is damaged is currently out of stock. You can choose goods within the same value (including the same value), or get a full refund (the shipping fee is non-refundable).

Any question?

You can contact us through our contact page! We will be happy to assist you.

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Any questions please contact us

If you have any questions, please fill in this contact form, and our team will reach you back as soon as possible.